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Return to shopReturns + Exchanges
Updated on 01-Jan-2025 | Venivo Sports
Return
1. **Eligibility for Returns:**
– Return requests must be initiated within one day of delivery.
– Items must be unworn, unwashed, and in their original condition.
– Tags must be attached, and items must be in their original packaging.
– Items marked as “Final Sale” or “Customized Products” are not eligible for return.
Zipper Warranty:
We offer a 1-year warranty for zippers, subject to wear and tear.
Warranty Exclusions:
The following are excluded from our warranty:
- Defects from normal wear and tear
- Defects due to accident, neglect, abuse, misuse, or misapplication
- Defects due to exposure to extreme natural conditions, liquids, or gases
- Defects resulting from handling by third parties (e.g., postal service, airlines)
- Defects caused by unauthorized modifications
Non-Returnable Items:
Customized or personalized items.
– Items purchased during sale or promotional events.
– Items with size issues: sizing:
Important: We urge you to check the size guide to help you select the right size before purchasing the product. In case of a manufacturing defect, we assure you free rework. If needed to change the size of a rightfully made product, we initiate a return pick up and provide paid rework. The customer will be charged the reverse pick-up fee and also rework charges based on the nature of the rework. The rework shall take 5 working days per product. The process of paid rework is mentioned below. You can contact us through the chat option on the website or you can directly contact the customer support team. If the product is manufactured in prescribed dimensions as per size guidelines, we do no not accept returns in the case of the product not fitting you. In case of a complaint on sizes raised by a customer, the Venivo support team will check if there has been a manufacturing defect based on images/videos shared by the customer and then will be taking necessary course of action based on the nature of issue raised.
Warranty Exclusions:
The following are excluded from our warranty:
- Defects from normal wear and tear
- Defects due to accident, neglect, abuse, misuse, or misapplication
- Defects due to exposure to extreme natural conditions, liquids, or gases
- Defects resulting from handling by third parties (e.g., postal service, airlines)
- Defects caused by unauthorized modifications
Return Process:
- Contact our customer service team at Marketing@venivosports.com to initiate a return.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with a return authorization and instructions on how to send your item(s) back.
Shipping for Returns:
- If the return is due to a mistake on our part, we will bear the return shipping costs.
- If the return is for any other reason, the customer is responsible for return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping. otherwise we do not guarantee that we will receive your returned item.
Refunds:
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
- Original shipping costs are non-refundable.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. If you’ve done all of this and you still have not received your refund, please contact us at Marketing@venivosports.com.
Rework:
- **Paid Rework:** Standard addons/rework charges are 400 INR. This includes a change of one size level as per your requirement (e.g., M to S or XL to L). Size change rework can only be done for one level size reduction.
- **Free Rework:** We ensure free rework in case of a manufacturing defect once thoroughly checked by our production team.
- **Rework Exclusions:** Rework does not include changes of prints, changes from full sleeve to half sleeve (and vice versa), or additions/removal of addons (e.g., reflectors).
Contact Information:
For questions regarding returns, refunds, or rework, please contact us at Marketing@venivosports.com
Thank you for shopping with us at Venivo Sports!